1.1 Carterie delivers the products you ordered to the address you specified when placing the order or when registering.

1.2 Carterie invoices a delivery cost of CHF 2.00 per order. In the exceptional case where an order generates significant additional costs of delivery and shipping, then we will contact you before sending the order to find an agreement.

1.3 Carterie delivers to Switzerland only

1.4 Carterie undertakes to deliver the products as soon as possible and while stocks last.

1.5 If there is an error in the information you have specified, you must make sure we communicate as quickly as possible, and this before your order is processed. If Carterie did not make the correction before shipping, Carterie cannot be held responsible for this error.

1.6 If there is a delivery problem related to the products ordered, you must inform Carterie by email within 48 hours from the date of delivery. Carterie will try, as far as possible, to help you in the best possible way.Carterie livre les produits que vous avez commandés à l'adresse que vous avez précisée lors du placement de la commande ou lors de votre enregistrement.


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